Public Services Management

PART A: THE CONTEXT OF PUBLIC SERVICES MANAGEMENT

Political Context – Social and Economic Context

  • Social Context of Change
  • Economic Context of Change
  • Implications for Public Service Managers

New Technologies and Public Management

  • Information in its Context
  • Public Management in an Information Polity

Distinctiveness of Public Management

  • Social Role of Public Service
  • Political Choices
  • Change
  • Assessing the Public-Private Interface

Accountabilities

  • Concept of Accountability
  • Accountability in Public Sector Organisations and Private Organisations
  • Different Dimensions of Accountability
  • Changes in Accountability

Bureaucracy and Markets

  • Bureaucracy and the Public Services
  • Strategy and Structure
  • New Decentralised Organisations
  • The Core and the Periphery

PART B: THE MANAGER’S TASK

Strategic Management

  • The Strategic Approach
  • Strategic Analysis Implementation Issues

Managing Human Resources

  • People at Work and Motivation
  • Rewards
  • Leadership
  • Unions and Human Resources

Financial Management

  • Planning and Budget Setting
  • Approach to Resource Allocation
  • Budgetary Control
  • Devolving Budgets and Delegating Financial Management Responsibilities
  • Distinctive Features of Financial Management in Public Service Organisations
  • Ensuring Value for Money

Marketing Public Services

  • Public Services Environment
  • Strategy and Marketing
  • Public Services Markets
  • The Marketing Mix
  • Behavioural Aspects of Public Services Markets
  • Move to Customer Orientation
  • Customer Segmentation

Managing Networks

  • Networks and Partnerships
  • Community Focus
  • Network Characteristics
  • Managing Interorganisational Relationships

Managing Performance

  • Definitions
  • Performance Indicators
  • Process
  • Changing Performance
  • Putting Performance Management to Work

Managing Change

  • Models of Change
  • Learning Organisation and Change
  • Managing and Implementing Change

PART C: THE PUBLIC SERVICES ASSESSED

Public Service Culture

  • Organisational Culture
  • Culture in Organisation and Management Studies
  • Models for Understanding Organisation Culture
  • Public Service Culture
  • Trying to Change Public Service Culture

Ethics Management

  • Ethical Issues
  • Theory and Principles
  • Ethical Theories
  • The Public Service Ethos
  • Organisational Dimension
  • The Individual Roles and Relationships
  • Guidelines for Conduct

Responsive Public Services

  • Organisations and their Environment
  • Emerging Dimensions of Responsiveness
  • Social Entrepreneurship

Comparative Public Service Management

  • Comparative Methodology
  • Comparative Practice and New Public Management
  • Public Administration Reform in Transitional States