The Hospitality Industry

Main topics of study:

An Anatomy of the Hotel & Catering Labour Market:

  • Understanding Labour Markets
  • An Anatomy of the Hotel & Catering Labour Markets
  • Overtime & Labour Costs

People at Work:

  • Stating the Problem
  • Start Monday – the Manager-Worker Relationship
  • Motivation
  • Negative Behaviour
  • Groups & Terms
  • Feelings About Pay
  • Organisations & Authority
  • Attitudes & Attitude Measurement
  • Understanding Customer-Staff Relations

Some Useful Techniques:

  • Labour Utilisation & Productivity
  • The Measurement of Labour Turnover & Labour Stability
  • Recruitment & Selection
  • Appraisal
  • Pay Administration
  • Grievance & Dispute Management
  • Personnel Administration
  • The Costs of Training
  • Questionnaire Design

Human Resource Management & Quality:

  • Commitment, Job Satisfaction & Labour Turnover
  • Empowerment
  • Functional Flexibility & the Service Organisation of the Future

Management at the Corporate Level:

  • Career Management
  • Organisational Change
  • Developing Labour Strategies