The Human Resource in Hospitality

Course Content:

  • Background to the Industry’s Workforce
  • Human Resource Management
  • Job Design
  • Recruitment
  • Selection
  • Appointment and Induction
  • Performance Management
  • Training
  • Management Development
  • Job Evaluation
  • Administration of Wages and Salaries
  • Incentives
  • Fringe Benefits
  • Labour Turnover and Termination of Employment
  • Employee Relations
  • Law of Employment
  • Human Resource Planning, Records and Statistics
  • Labour Costs and Productivity
  • Organizing Human Resources
  • Managing People
  • Managing in an International Context
  • Customer Care and Quality
  • Business Ethics